Return & Refund Policy

We want you to have clear information about returns and refunds. This Policy applies to purchases made through the Luvnlove online store and does not reduce any mandatory rights available under applicable consumer law.

1. Return Request Period

For an eligible return, you must contact us within 14 days after the order is delivered. Send your request to service@luvnlove.com and include your order number, the item you wish to return, the reason for the request, and photographs where the item is damaged, defective, or incorrect.

A return must be authorized before it is sent. Items returned without prior instructions may be delayed, refused where permitted by law, or sent back to the sender. The return address may differ from our business address, so please wait for return instructions before shipping anything.

2. General Return Conditions

Unless the item is faulty, damaged, incorrect, or subject to a different statutory standard, an item should be returned:

• In the same condition in which it was received;
• Unused and unworn;
• With its original packaging, tags, accessories, manuals, and included parts, where applicable; and
• With proof of purchase or other information sufficient to locate the order.

You may inspect an item as reasonably necessary to determine its nature, characteristics, and function. We may make a deduction from a refund where permitted by law if handling beyond that level causes a loss in value.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If a product is damaged, defective, or not the item ordered, contact us promptly. Once the issue is confirmed, we will provide an appropriate remedy under applicable law. For a return required because of our error or a confirmed defect, we will cover the reasonable authorized return-shipping cost or provide another lawful arrangement.

4. Item-Specific Exceptions

We do not impose a blanket no-return rule on personalized or holiday gifts in this Policy. If a particular product is subject to a lawful, material return exception, that exception must be clearly disclosed on the relevant product page before purchase. Any such disclosure is subject to applicable law and does not affect rights relating to items that are faulty, damaged, misdescribed, or incorrect.

Certain goods may be non-returnable where applicable law permits or requires it, including goods that cannot safely be returned for health, hygiene, safety, or other legally recognized reasons after a protective seal has been broken. Any relevant product-specific restriction will be disclosed before purchase. Please contact us if you are unsure whether a disclosed exception applies.

5. Return Shipping

After approving a return, we will provide the applicable return address and instructions. Do not send a return to the address printed on a parcel unless we specifically confirm that address.

Where a return is based only on a change of mind, the customer is responsible for the authorized return-shipping cost unless we state otherwise or applicable law requires us to bear it. We recommend using a trackable service and retaining the shipping receipt. We are not responsible for a return lost before it reaches the designated return location, except to the extent the loss is caused by us or responsibility cannot lawfully be placed on the customer.

6. Refund Review and Timing

After the authorized return is received, we will inspect it and notify you of the outcome. If approved, the refund will generally be issued to the original payment method within 5–10 business days after we receive and inspect the returned item. If applicable law requires a shorter period or a different process, the legal requirement will control.

Your bank, card issuer, or payment provider may need additional time to post an issued refund. If more than 10 business days have passed since we confirmed that a refund was issued, contact us at service@luvnlove.com.

Unless required by law or the return results from our error, a defect, damage, or an incorrect item, the original shipping charge is not refundable. Duties, taxes, or fees collected by governmental authorities or third parties may be refundable only under their rules.

7. Partial Refunds

Where permitted by law, a partial refund may be appropriate if an item is returned with missing parts, avoidable damage, or a reduction in value caused by handling beyond what is reasonably necessary to inspect it. We will explain any deduction.

8. Exchanges

To ask about an exchange, email service@luvnlove.com. Availability cannot be guaranteed. In some cases, the quickest option is to complete an approved return and place a separate order. This does not affect any replacement right available for faulty, damaged, or incorrect goods.

9. Cancellations

If you wish to cancel an order before shipment, contact us immediately. We will try to stop the order, but cancellation cannot be guaranteed once processing or shipment has begun. If the order cannot be cancelled, you may request an eligible return after delivery. Any statutory cancellation or withdrawal right remains unaffected.

10. Refunds for Cancelled or Unfulfilled Orders

If we cancel an order because we cannot fulfill it, we will refund the amount paid for the cancelled item and any associated shipping charge paid directly to us. Refund posting time may depend on the payment provider.

11. Mandatory Legal Rights

This Policy is intended to operate alongside applicable consumer law. Where local law gives you longer time periods, additional remedies, a right of withdrawal, or other protections that cannot be waived, those rights take priority over this Policy.

12. Contact

Return and refund requests should be sent to:

Luvnlove
Weifang Yongzhen Electronic Trading Co., Ltd.
No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China
service@luvnlove.com
0536-8527376