Cancellation Policy

Luvnlove is owned and operated by Weifang Yongzhen Electronic Trading Co., Ltd. This policy explains how to request a cancellation or modification for holiday gift orders, the circumstances in which requests can be accepted, and how approved cancellation refunds are processed.

1. How to Request a Cancellation

If you would like to cancel an order, email service@luvnlove.com as soon as possible. Include your order number and the email address used at checkout. For a partial cancellation, please specify the items you wish to remove.

Submitting a request does not confirm that your order has been cancelled. Our team will review its current status and email you to confirm whether cancellation is possible.

2. When Orders Can Be Cancelled

Orders are generally processed within 1–3 business days following payment confirmation. Fulfillment may begin at any time during this period, so the estimated processing time does not represent a guaranteed cancellation window.

An order can usually be cancelled before fulfillment begins. If fulfillment has started but the order has not yet shipped, we will attempt to stop it, although we cannot guarantee success. Orders that have already shipped generally cannot be cancelled under this procedure.

If we are unable to cancel your order, we will notify you. After delivery, you may request a return under our Return & Refund Policy. Eligible standard return requests must generally be made within 14 calendar days after delivery.

3. Order Changes and Delivery Address Corrections

To request a change to an item, quantity, contact details, or delivery address, contact service@luvnlove.com promptly. Please provide your order number and a clear description of the requested change.

Whether we can make the update will depend on how far your order has progressed through processing and fulfillment. Changes may no longer be possible once fulfillment or shipping is underway.

Please review your order confirmation carefully and contact us immediately if you notice an error.

4. Refunds for Approved Cancellations

If we approve the cancellation of an entire, fully paid order, we will refund the full amount paid, including any shipping fee charged for that order. The refund will be sent to the original payment method.

For an approved partial cancellation, we will explain the refund amount and any effect on the remaining items before confirming the change. Any additional charge relating to the remaining order will require your agreement.

We will issue approved cancellation refunds within 5–10 business days after cancellation confirmation. Your bank, card issuer, or payment provider may then need additional time to post the funds to your account.

5. Discounted and Promotional Orders

Orders placed using a discount code or promotional price follow the same cancellation process.

If you place a replacement order, the original promotion may no longer apply if it has expired or the replacement order does not meet its conditions. Where a partial cancellation affects an existing promotion, we will explain the impact before confirming the cancellation.

6. Consumer Rights and Related Policies

Nothing in this policy limits any cancellation, refund, or other consumer rights you may have under applicable law.

For returns after delivery, please review our Return & Refund Policy. Information about shipment and delivery is available in our Shipping Policy.

7. Contact and Company Information

Brand: Luvnlove
Company Name: Weifang Yongzhen Electronic Trading Co., Ltd.

Business Address:
No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China

Customer Support Email: service@luvnlove.com
Customer Service Phone: 0536-8527376

For assistance with cancelling or modifying an order, please contact us using the information above.