Shipping Policy

This Shipping Policy explains how orders placed through the Luvnlove online store are processed and delivered. It forms part of our Terms of Purchase.

1. Order Processing

Orders are generally processed within 1–3 business days after payment authorization and order verification. Business days do not include weekends or public holidays.

Processing time is separate from transit time. During peak holiday periods, severe weather, carrier disruptions, unusually high demand, or other circumstances outside our reasonable control, processing or delivery may take longer. If a material issue prevents us from fulfilling your order, we will contact you using the information supplied at checkout.

2. Shipping Options and Charges

The following shipping options apply when they are available for the destination entered at checkout:

Shipping Method / Fee / Estimated Transit Time
Standard Shipping / $5.99 USD / 7–12 business days
Express Shipping / $11.19 USD / 3–7 business days
Free Standard Shipping / Free for eligible orders of $55.00 USD or more / 7–12 business days
The $55.00 USD free-shipping threshold is calculated from the eligible merchandise subtotal after discounts and before shipping charges, taxes, duties, or other fees, unless the checkout states otherwise. Free shipping applies only to Standard Shipping and only where that method is available. The shipping method, final charge, and any destination-specific limitations shown at checkout control your order.

Transit estimates begin after the order has been processed and handed to the carrier. They are estimates, not guaranteed delivery dates, unless a guarantee is expressly stated at checkout.

3. Shipping Availability

Available destinations and delivery methods are shown at checkout after a complete delivery address is entered. We may be unable to ship particular products to certain locations because of carrier restrictions, legal requirements, or practical delivery limitations. We do not promise delivery to a destination unless the checkout accepts the address and the order is confirmed.

4. Order Verification

We may contact you to verify payment, delivery, or order information. If the information needed to process an order is incomplete or cannot be verified, shipment may be delayed or the order may be cancelled and refunded.

5. Shipping Confirmation and Tracking

When tracking is available, we will send shipment information to the email address provided with the order. Tracking events may take time to appear after a label is created. A shipment may also travel through more than one carrier, and tracking detail can vary by destination.

6. Delivery Address and Changes

Please review your name, address, postal code, telephone number, and other delivery details before submitting an order. If you discover an error, email service@luvnlove.com promptly. We will try to assist, but an address cannot always be changed after fulfillment begins.

If a parcel is returned because an address supplied at checkout was incomplete or inaccurate, or because delivery was refused or not collected, contact us so we can review the available options. Any reshipment cost will be disclosed before a new shipment is arranged, except where the problem resulted from our error or applicable law requires a different remedy.

7. Delays

Carrier schedules can be affected by customs procedures, weather, transportation interruptions, local service conditions, public holidays, security checks, or other events outside our reasonable control. We are not responsible for an unavoidable delay to the extent permitted by law, but we will provide reasonable assistance and will not limit any non-waivable consumer remedy.

8. Cross-Border Orders, Duties, and Taxes

If an order crosses national or regional borders, customs duties, import taxes, brokerage charges, or similar fees may apply. The checkout will identify charges collected by us when applicable. Charges not collected at checkout may be assessed by the destination authorities or carrier and, unless applicable law or the checkout states otherwise, are the recipient’s responsibility. Customs processing may affect delivery time.

9. Missing, Damaged, or Incorrect Deliveries

If tracking shows a delivery that you cannot locate, first check the delivery area, household members, neighbors where appropriate, and any notice from the carrier. Then contact us at service@luvnlove.com with your order number.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly and include clear photographs of the product, packaging, and shipping label where possible. We will assess the issue and provide an appropriate remedy, which may include replacement, repair where appropriate, or refund, in accordance with applicable law. Please retain the item and packaging until we advise you of the next step.

10. Risk and Consumer Rights

Responsibility for loss or damage transfers only as provided by applicable law. Nothing in this Shipping Policy excludes or restricts any mandatory rights you may have as a consumer.

11. Contact

Questions about delivery may be sent to:

Luvnlove
Weifang Yongzhen Electronic Trading Co., Ltd.
No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China
service@luvnlove.com
0536-8527376