FAQ
Frequently Asked Questions
About Luvnlove
What does Luvnlove sell?
Luvnlove offers holiday gifts and related products. The contents, specifications, and any product-specific information are shown on each product page.
Who operates the Luvnlove store?
Luvnlove is owned and operated by Weifang Yongzhen Electronic Trading Co., Ltd., located at No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China.
Ordering and Payment
How do I know whether my order was received?
After checkout, you should receive an order acknowledgment or confirmation at the email address provided. Check your spam or junk folder if it does not appear. You can also contact service@luvnlove.com with your name and the email address used at checkout. An automatic acknowledgment may confirm receipt but contract formation is governed by our Terms of Purchase.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but a change or cancellation cannot be guaranteed once processing or shipment has begun. If cancellation is no longer possible, you may request an eligible return after delivery.
What currency is used?
Shipping prices and thresholds stated in our policies are in USD. Product and order currency will be shown at checkout. If your payment method uses another currency, your provider may apply its own conversion rate or fee.
Is my payment information secure?
Payments are handled through the methods and payment providers made available at checkout. Full payment-card details are generally processed by those providers rather than stored directly by us. Never send complete card numbers, passwords, or sensitive payment credentials by ordinary email.
Why might an order be declined or cancelled?
An order may be declined for reasons such as product unavailability, failed payment authorization, an obvious pricing error, suspected fraud, legal or carrier restrictions, or an undeliverable address. If we cancel an order after taking payment, we will refund the affected amount.
Shipping
How long does order processing take?
Orders are generally processed within 1–3 business days. Transit time begins after processing and dispatch.
What shipping options do you offer?
Where available for the delivery destination:
• Standard Shipping: $5.99 USD; estimated transit time 7–12 business days.
• Express Shipping: $11.19 USD; estimated transit time 3–7 business days.
• Free Standard Shipping: available for eligible merchandise subtotals of $55.00 USD or more; estimated transit time 7–12 business days.
The free-shipping threshold is calculated after discounts and before shipping, taxes, duties, or other fees, unless checkout states otherwise. Checkout shows the options and final charge available for your address.
Are delivery dates guaranteed?
No, unless a guarantee is expressly stated at checkout. Processing and transit times are estimates. Weather, carrier disruption, customs procedures, peak holiday demand, and other events can cause delay.
Will I receive tracking information?
When tracking is available, shipment information will be sent to the email address used for the order. Tracking can take time to update after a label is created.
What if I entered the wrong delivery address?
Email service@luvnlove.com immediately. We will try to update the address, but changes may not be possible after fulfillment begins.
Could I be charged customs duties or import taxes?
Cross-border orders may be subject to duties, import taxes, brokerage charges, or similar fees. The checkout identifies amounts collected by us. Unless checkout or applicable law says otherwise, charges not collected at checkout may be assessed to the recipient by the destination authorities or carrier.
What should I do if my parcel is missing or arrives damaged?
For a missing parcel, review the tracking information and check the delivery area and carrier notices, then contact us with your order number. For a damaged, defective, or incorrect item, contact us promptly and include photographs of the item, packaging, and shipping label where possible. Keep the item and packaging until we provide instructions.
Returns and Refunds
How long do I have to request a return?
For an eligible return, contact us within 14 days after delivery. Do not send the product before receiving return authorization and instructions.
What condition must a return be in?
Unless the item is defective, damaged, incorrect, or subject to another statutory standard, it should be in the condition received, unused and unworn, with original packaging, tags, accessories, and included parts where applicable. You should also provide proof of purchase or enough information for us to locate the order.
Are personalized or holiday gifts automatically non-returnable?
No blanket exclusion applies under our Return & Refund Policy. If a particular product has a lawful, material return exception, it must be clearly disclosed on the product page before purchase. Statutory rights for faulty, damaged, misdescribed, or incorrect goods remain unaffected.
Who pays return shipping?
If the return is required because of our error or a confirmed defect, we will cover the reasonable authorized return-shipping cost or provide another lawful arrangement. For a change-of-mind return, the customer pays the authorized return-shipping cost unless we state otherwise or applicable law requires a different result.
When will I receive my refund?
After an authorized return arrives, we inspect it and notify you of the outcome. If approved, the refund is generally issued to the original payment method within 5–10 business days after receipt and inspection. Applicable legal deadlines take priority. Your bank or payment provider may need additional time to post the refund.
Can I exchange an item?
Contact us to ask about availability. In some cases, the quickest solution is to return an eligible item and place a new order. Replacement rights for faulty, damaged, or incorrect products are not affected.
Privacy and Support
What personal information does Luvnlove collect?
Depending on how you use the store, we may collect contact, order, payment-status, delivery, device, browsing, communication, and support information. Our Privacy Policy explains the categories, purposes, disclosures, retention approach, and rights available to you.
How can I make a privacy request?
Email service@luvnlove.com and describe your request. We may need to verify your identity before acting. Rights and exceptions depend on applicable law.
How can I contact Luvnlove?
Email: service@luvnlove.com
Telephone: 0536-8527376
Company: Weifang Yongzhen Electronic Trading Co., Ltd.
Address: No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China