Privacy Policy
This Privacy Policy explains how Luvnlove, owned and operated by Weifang Yongzhen Electronic Trading Co., Ltd. (collectively, “Luvnlove,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our online store, purchase holiday gifts or other products, contact us, or otherwise interact with our services (the “Services”).
For purposes of applicable data-protection law, Weifang Yongzhen Electronic Trading Co., Ltd. is responsible for the personal information described in this Policy unless another notice states otherwise.
1. Personal Information We Collect
The information we collect depends on how you use the Services and may include:
Information You Provide
• Contact details, such as your name, email address, telephone number, billing address, and delivery address;
• Order information, such as products selected, order number, purchase history, gift-message or recipient details you choose to provide, delivery preferences, returns, refunds, and support records;
• Account information, if customer accounts are available, such as login credentials and saved preferences;
• Payment and transaction information, such as payment status, method, billing details, and limited payment-card information made available to us by payment providers. Full card details are generally processed by the payment provider rather than stored directly by us;
• Communications, including messages, reviews, inquiries, photographs, and other material you send to customer support or submit through the Services; and
• Marketing preferences, such as whether you wish to receive promotional communications.
If you provide information about another person—for example, a gift recipient’s name, address, or telephone number—you should have authority to provide it for the relevant purpose.
Information Collected Automatically
When you use the Services, we and parties supporting our store may automatically collect certain information, including:
• IP address and approximate location derived from it;
• Browser, device, network, and operating-system information;
• Cookie identifiers and similar online identifiers;
• Pages, products, and links viewed or used;
• Search, cart, checkout, and purchase activity;
• Referring pages and interaction dates and times; and
• Diagnostic, security, and performance information.
Information From Other Sources
We may receive information from Shopify, payment processors, delivery and fulfillment providers, fraud-prevention services, analytics or marketing providers, and other vendors that help us operate the Services. We may also receive information from a person placing an order for you or sending you a gift.
2. How We Use Personal Information
We may use personal information to:
• Provide, operate, and improve the Services;
• Process payments, confirm orders, and maintain transaction records;
• Prepare, personalize where requested, fulfill, ship, track, and deliver purchases;
• Communicate about orders, delivery, returns, refunds, security, and support;
• Verify information and prevent fraud, misuse, and unauthorized transactions;
• Remember preferences and maintain carts or customer sessions;
• Analyze store performance and understand how customers use the Services;
• Present or measure marketing, where allowed, and honor communication choices;
• Enforce our terms and protect customers, our business, and others;
• Comply with tax, accounting, legal, regulatory, and recordkeeping duties; and
• Establish, exercise, or defend legal claims.
Where applicable law requires a legal basis, our processing may be based on performance of a contract or steps requested before a contract, compliance with legal obligations, our legitimate interests or those of others, consent, or another basis permitted by law. Where processing is based on consent, you may withdraw it at any time, without affecting processing already carried out.
3. Cookies and Similar Technologies
Our store and service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to make the site function, keep the store secure, remember choices, understand performance, and support analytics or advertising.
Some technologies are necessary for core store functions. Others may depend on your choices or the law where you live. Where available, use the cookie banner or privacy-preference controls on the site to manage optional technologies. You may also adjust browser settings, although blocking certain technologies can prevent parts of the store from working correctly.
4. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to the following recipients:
• Shopify, which provides the commerce platform supporting our store;
• Payment providers, banks, and transaction services;
• Warehouses, fulfillment partners, carriers, postal services, and logistics providers;
• Website hosting, information-technology, security, customer-support, analytics, and communication providers;
• Marketing and advertising providers, subject to applicable law and your available choices;
• Professional advisers, such as auditors, insurers, accountants, and legal advisers;
• Government authorities, regulators, courts, or other parties, when disclosure is required or reasonably necessary to comply with law, respond to lawful process, prevent harm or fraud, or protect legal rights; and
• Parties involved in a business transaction, such as a merger, financing, reorganization, acquisition, or sale of assets, subject to appropriate safeguards and applicable law.
We do not require you to send complete payment-card details or passwords through ordinary email.
5. Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide its platform and related services to us and may also process information for purposes described in its own notices. To learn more about how Shopify handles consumer personal information and the rights available directly through Shopify, review the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers and Shopify Privacy Controls: https://privacy.shopify.com/.
6. Advertising and Privacy Choices
Depending on the store features, providers, and regions involved, personal information or online activity may be used to measure advertising, personalize content, or show relevant promotions. Certain laws may describe some of these disclosures as “sale,” “sharing,” or use for targeted advertising even where no money is exchanged.
Where required, you may use the cookie banner or a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similarly named link displayed on the store. You may also contact us at service@luvnlove.com. We will process eligible requests as required by applicable law. Browser-based opt-out preference signals will be honored where the law requires and our systems are able to recognize them.
7. Marketing Communications
If you receive promotional email from us, you may unsubscribe using the link in the message or contact us. Opting out of marketing does not stop non-promotional communications needed to administer an order, payment, shipment, return, refund, account, security matter, or support request.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and meeting tax, accounting, legal, and regulatory obligations. Retention periods vary according to the type of information, the relationship involved, legal requirements, and operational or security needs. When information is no longer required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage method is completely secure. Please use a unique password where accounts are offered, protect your credentials, and contact us if you believe your interaction with the store has been compromised.
10. International Processing
We and the service providers supporting the store may process personal information in countries or regions other than the one where you live. Those locations may have different data-protection laws. Where required, we use or rely on legally recognized safeguards for international transfers. You may contact us for further information relevant to your request.
11. Your Rights
Depending on your location and applicable law, you may have rights to:
• Request access to personal information we hold about you;
• Ask us to correct inaccurate information;
• Request deletion of certain information;
• Receive a portable copy of certain information;
• Restrict or object to certain processing;
• Withdraw consent where processing relies on consent;
• Opt out of certain targeted advertising, sale, or sharing activities;
• Appeal a decision concerning a privacy request, where provided by law; and
• Lodge a complaint with an appropriate data-protection or regulatory authority.
These rights are not absolute and may be subject to legal exceptions. To exercise a right, email service@luvnlove.com and describe your request. We may ask for information reasonably necessary to verify your identity, locate relevant records, and protect information from unauthorized access. If an authorized agent submits a request, we may require proof of authority and verification as allowed by law. We will not unlawfully discriminate against you for exercising a privacy right.
12. Children’s Privacy
The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review and take appropriate action.
13. Third-Party Links and Services
The Services may contain links to websites, apps, payment options, or services operated by third parties. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information directly to a third party.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in the Services, technology, our practices, or legal requirements. We will post the revised version on this page and update the “Last updated” date. Where required, we will provide additional notice or obtain consent.
15. Contact Us
For privacy questions or requests, contact:
Luvnlove
Company: Weifang Yongzhen Electronic Trading Co., Ltd.
Address: No. 212, Delisi Village, Changcheng Town, Zhucheng City, Weifang City, Shandong Province, China
Email: service@luvnlove.com
Telephone: 0536-8527376